Photo Upload Form
Section 1: Upload Form
Section 2: FAQ
Q. What format and resolution is needed for photos?
We require two sets of photos: High Resolution and MLS Resolution.
High Resolution: 3500x2333px (3:2 aspect ratio) and 300 DPI.
MLS Resolution: 640x480px (4:3 aspect ratio) and 72 DPI.
Tip: batch crop your High Resolution photos to the settings required for MLS Resolution photos. Contact firstname.lastname@example.org if you require a video tutorial.
Photos need to be sent as JPEGs.
Q. How should I share files?
Most common ways we get files shared to us include:
Get the shareable link to your cloud folder and input it into the form on this webpage.
Q. Landscape vs portrait mode - which one?
Landscape (horizontal) mode for all photos
Portrait (vertical) mode for small and/or narrow areas. Examples: powder bathroom, exterior of a home that is narrow, master closet
Q. How quickly do we need the photos?
Same day. The faster the better - our clients appreciate the consistently speedy delivery and return back to us and refer their friends, which in turn results in more listings, which is good for all.
If you are unable to deliver same day, please give advance notice.
Some clients require rush. In this case, you will be compensated $10 to delivery as soon as possible (still same day, ideally evening of the same day).
Q. How many photos are required?
30 or more photos for most listings. Please be comprehensive - our clients appreciate our thoroughness with respect to photographing the best areas and angles.
In some cases, the client will request you not to photograph exteriors, amenities, and/or certain rooms in the house/unit. In the case where there is realistically not many areas and angles to photograph, it is appropriate to deliver less than 30 photos.
Tip: show photos directly from your camera to the client before leaving if you have the time.
Q. What do I do if I am asked about virtual tour or feature sheets or some other service?
Direct the client to contact Property Pandas at email@example.com.
Q. Clarity or brightness - what's more important?
First priority is clarity, second priority is brightness.
It is important that photos do not look “grainy” or washed out.
Q. Should I shoot in HDR?
Most areas/rooms are best captured through HDR, such as for example, rooms with windows.
In some cases, it is better not to use HDR, especially in small areas/rooms, such as for example, powder bathrooms.
Q. How should I organize/name my photos?
Organize/name your photos using a logical flow. Imagine if someone was going to tour the house.
Detached/semi-detached/townhouse flow: 1) front exterior, 2) main floor, 3) Upstairs, 4) Basement, 5) Back Exterior
Condo/apartment flow: 1) front exterior, 2) lobby, 3) unit, 4) amenities.
Q. What if I can't get into the condo/apartment amenities?
Try your best but we understand that security may prohibit access.
Q. Lights on or off?
Lights on for every room. Just remember to turn off the lights (and any heat/AC) before exiting the premise.
Q. Should I help clean or move?
Moving something small (e.g. a tea towel) is ok but you are 100% within your right to reject any cleaning or moving requests. If you clean or move something and it breaks, then the agent may hold you liable.
It is the agent's responsibility to have the home 100% ready before you arrive.
Q. What do I do if the house is not ready upon my arrival?
If the home is not ready within 15 minutes upon your arrival, you are within your right to exercise the re-shoot clause.
There are two types of delays: reasonable and unreasonable. A reasonable delay for example, is you arrive at 12:00PM, the agent is finishing up doing last minute staging on the home and gives you the go-ahead to photograph at 12:18PM. We trust you will exercise best judgement given the situation. When in doubt, please contact our Information Desk at firstname.lastname@example.org.
When you exercise re-shoot clause, you will be compensated $25 (plus travel fee if any). You will also be first selection after re-shoot date has been determined.