Privacy Policy

Effective: November 11, 2026

ABOUT US
ABOUT THIS PRIVACY POLICY
WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?
HOW WE USE YOUR PERSONAL INFORMATION?
HOW WE SHARE YOUR PERSONAL INFORMATION?
YOUR MARKETING CHOICES
RETENTION OF YOUR DATA AND DELETION
INTERNATIONAL TRANSFERS
CHANGES TO THIS PRIVACY POLICY
CONTACT US

1. ABOUT US

“We”, “us” or “our” means Property Pandas, a real estate marketing and media services provider, with its principal place of business located at 188 Bob O'link Ave, Concord, ON, L4K 1H2.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us. We’ve developed this Privacy Policy to explain how we collect, use, and disclose your personal information when you use our real estate media, virtual tours, websites, mobile applications, and other online and offline products, services, and client experiences (collectively, the “Services”).

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us via e-mail at info@propertypandas.ca.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us:

Contact Information: If you sign up to receive our newsletter, property marketing materials, emails, or SMS text messages regarding our listings and services, we collect your name, email address, property address, mailing address, phone number, and any other details necessary to communicate with you.
Payment Information: To book media packages or order real estate marketing products through the Services, you may provide payment details. Financial information is collected and securely stored by our third-party payment processing partners.
Survey and Feedback Information: Information provided when you fill out booking forms, respond to client satisfaction surveys, or provide feedback on our media and photography deliverables.
Communications Information: Records and details from our communications with you—including interactions with our support team, project inquiries, phone calls, emails, or text messages regarding your properties.

4. HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following purposes:

To deliver the real estate marketing, media, and virtual tour services you request.
To send you updates, newsletters, property marketing insights, or promotional SMS alerts regarding our Services (with your explicit consent where required).
To reply to your booking inquiries, customer service requests, or administrative messages.
To monitor and analyze trends, usage, and media performance to improve our digital tools and service delivery.
To facilitate contests, promotional giveaways, and client appreciation events.
To detect, investigate, and prevent fraudulent transactions, unauthorized access, or other illegal activities.
To carry out obligations arising from contracts entered into between you and Property Pandas, including billing, invoicing, and collections.

5. HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information under the following circumstances:

Service Providers: With trusted vendors, cloud hosting providers, IT consultants, and payment processors who assist us in operating our business and delivering our media services.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Property Pandas.
Legal Compliance: When required by law, court order, or law enforcement authorities, or to protect the rights, property, and safety of Property Pandas, our clients, or others.

6. YOUR MARKETING CHOICES

We respect your right to control how we use your data for marketing:

Promotional Communications: You can choose to receive updates, newsletters, or SMS notifications about our real estate marketing packages. If you decide you no longer wish to receive promotional texts or emails, you can opt out at any time.
Unsubscribe Mechanisms: Every marketing email and SMS message includes an automated unsubscribe link or clear opt-out instructions (e.g., replying "STOP" to texts). You can also reach out directly to info@propertypandas.ca to update your preferences.

7. RETENTION OF YOUR DATA AND DELETION

Your personal information will only be retained for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we evaluate the volume, nature, and sensitivity of the data, potential risks from unauthorized use, and our legal obligations. You may request details regarding data retention or deletion by contacting us using the details below.

8. INTERNATIONAL TRANSFERS

Property Pandas operates primarily in Canada. If your personal information is transferred or accessed across borders (such as via cloud infrastructure or service providers based in the United States), we ensure appropriate security safeguards are implemented to protect your data in compliance with applicable privacy laws.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are made, we will revise the "Effective" date above. We encourage you to review this page periodically to stay informed about how we protect your privacy.

10. CONTACT US

The data controller responsible for your personal information is Property Pandas, located at 188 Bob O'link Ave, Concord, ON, L4K 1H2.

If you have any questions, comments, or rights requests regarding this Privacy Policy, please contact us at:

Company: Property Pandas
Address: 188 Bob O'link Ave, Concord, ON, L4K 1H2
Email: info@propertypandas.ca